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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
Who is eligible for MyChart?
How do I sign up?
What is an activation code?
How do I get access to the medical records for all of my children?
How do I choose my personal MyChart Username and Password?
Why do I need an email address to use MyChart?
Your Medical Record
When can I see my test results in MyChart?
If I send a message to my doctor's office, when can I expect a reply?
I cannot find my doctor/clinic in the drop-down list to send a message to. What do I do?
When will my appointment be scheduled after I submit an appointment request?
If some of my health information on MyChart is not correct, what should I do?
How do I renew a prescription through MyChart?
Where can I update my personal information (e.g., home address, email or change my password)?
How do I request a full copy of my medical record?
MyChart Features
What's new in MyChart?
After Visit Summary
Content Linking
Share Your Record
Technical Questions
What do I need to use MyChart?
How is MyChart secure?
What is the security question used for?
I forgot my password. What should I do?
I forgot my username. What should I do?
My activation code does not work. What should I do?
I was logged out of MyChart. What happened?
Who do I contact if I have login issues or receive an error message?

What is MyChart?

MyChart offers you personalized and secure on-line access to portions of their medical records. It helps you manage and receive information about your health. Some of the things you can do with MyChart include:

    • View your health summary
    • View test results
    • View medications on file and request prescription
    • View allergies and immunizations on file
    • View medical history and current health issues
    • Access trusted health information resources
    • Download your health record
    • Communicate electronically and securely with your medical care team
    • Manage your future appointments
    • eCheck-in for your upcoming appointment
    • Participate in video Telehealth Visits
    • Request Urgent Care Telehealth Visits
    • View details about past appointments and hospital admissions
    • Request your medical record
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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Who is eligible for MyChart?

MyChart is available to Nationwide Children's patients and their parents/legal guardians.

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How do I sign up?

Request MyChart instant activation via text or email at your next visit. Or, visit MyChart.Nationwidechildrens.org and click on the Sign Up Now button to request access online. You will receive an activation link via email in 3-5 business days.

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What is an activation code?

An activation code is the unique identifier you can use to create a MyChart account during the activation process. Activation codes expire 180 days after they are generated.

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How do I get access to the medical records for all of my children?

You only need to create one MyChart account; however, you will need to be authorized in order to gain access to each child. Individuals may request authorization to a patient's chart during a clinic visit. This is called Proxy Access. Access will only be granted to parties with parental rights or legal guardianship over the patient and only to the extent that the party requesting proxy access can demonstrate the legal right to that patient’s medical information. Please notify your clinic if the patient’s legal relationship with the account holder changes. Nationwide Children’s Hospital reserves the right to revoke proxy access at any time for any reason.

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How do I choose my personal MyChart username and password?

When you first log in to MyChart, you will be asked to create a username and password. Once created, your MyChart username cannot be changed. Choose a username and password that is unique to you and easy for you to remember.Here are some tips to help you:

    • Your MyChart username must be between 6 and 30 characters long. You can use letters, numbers and the following special characters; period (.), underline (_) and ampersand (@).
    • Your password must be a minimum of 8 characters long and must include at least one number and one letter; special characters are allowed. Password cannot be the same as your username.
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Why do I need an email address to use MyChart?

A valid email address is needed in order for MyChart users to receive the activation code in their email, recover forgotten username, and receive email alerts regarding appointment updates, new test results and new messages. You can change your notification settings under the "Notifications" option under "My Account".

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When can I see my test results in MyChart?

Most outpatient non-sensitive laboratory and radiology results are available in MyChart for viewing shortly after they are released. Some results have to be manually released to you by a clinician. You will receive an email message when new outpatient test results are viewable in MyChart. If you have questions regarding your test results, please contact the clinic directly.

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If I send a message to my doctor's office, when can I expect a reply?

Every attempt will be made to respond to your Medical Advice message within 2 business days. Do not use MyChart for emergencies. If you feel you have an emergency, please seek care immediately or dial 911 as appropriate.

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I cannot find my doctor/clinic in the drop-down list to send a message to, what do I do?

The list of recipients in the drop-down list is determined by many factors. The system looks at the clinical visits you have had in the past year as well as future appointment within 90 days. Not all clinics/doctors are available for you to send a message to. Please call the clinic directly if you do not have the option to send a message.

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When will my appointment be scheduled after I submit an appointment request?

Every attempt will be made to accommodate your appointment request, however at times, the date, time, physician and/or location that you select may not be available. Allow up to 5 business days to receive a confirmation of your appointment details. You will either receive a message through MyChart or a phone call from a Central Scheduling Representative. Do not use MyChart for emergencies. If you fee you have an emergency, please seek care immediately or dial 911 as appropriate.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your NCH electronic medical record. Discuss any inaccurate information with Health Information Management department at 614-355-0777.

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How do I renew a prescription through MyChart?

Click on Medications to view list of medications on file and request refills. Medications with active refills left can be refilled directly at Nationwide Children's pharmacies.

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Where can I update my personal information (e.g., home address, email or change my password)?

Search for Personal Information or Account Security in your MyChart menu.

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How do I request a full copy of my medical record?

You can contact the Health Information Management (HIM) Department at the following:

. Send a medical record request in MyChart - Document Center (Full access users ONLY)

. HIM website

. Phone - 614-355-0777

. Fax - 614-355-0797

. E-mail - medicalrecordrequests@nationwidechildrens.org

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What's new in MyChart?

Effective April 7, MyChart is being updated to give you more access to your child’s medical record. You can now see more visits and notes from your health care team. You will also see test results more quickly than before. Sometimes, this means you may see results even before your provider. Your care team will reach out to you as soon as possible to talk about results if needed. If you have questions about notes or test results, you can send messages to your provider or clinic through MyChart, or give them a call.

To protect the privacy of our teenage patients, we will not share some information or test results in MyChart. Please talk with your child’s care team if you have questions or concerns.

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After Visit Summary (AVS)

Patients can view their After Visit Summary from hospital admissions, ED visits, and outpatient visits within MyChart.

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Content Linking

Content Linking allows patients to learn more about the clinical information that appears to them in MyChart. Topics enabled for content linking include allergies, medications, test results, immunizations, and health issues. You can click "Learn more ..." hyperlink to learn about the specific content. You can also use Search Medical Liabrary menu option to search for other topics.

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Share Your Record

Under "Share My Record" menu, you can donwload visit summaries, share your record with providers outside of Nationwide Children's Hospital, and link your MyChart account with other hospital's MyChart account.

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What do I need to use MyChart?

You need access to a computer or mobile devices that's connected to the Internet and a modern browser (Internet Explorer is not supported).

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to MyChart.

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What is the security question used for?

The security question and answer provide added security if you have forget your MyChart password or want to change it. You are required to answer your security question before being allowed to make a password change.

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I forgot my password. What should I do?

If you forget your password, or simply wish to change it, you can click the Forgot Password? link on the MyChart sign-in page. You will need your MyChart username and date of birth. Then you will be asked to answer your Password Reset question. If you answer this question correctly, you will be allowed to reset your password.

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I forgot my username. What should I do?

You can recover your MyChart username by clicking on Forgot Username link on the MyChart sign-in page. Your MyChart username is permanent and cannot be changed.

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My activation code does not work. What should I do?

For your security, your activation code expires after 180 days and is no longer valid after the first time you use it. If the access has expired before you have completed the signup process, you can ask for another activation code at your next visit or request. Or, visit MyChart.Nationwidechildrens.org and click on the Sign Up Now button to request access online.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave for even a short period of time.

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Who do I contact if I have login issues or receive an error message?

Should you have technical issues, please fill out this form or call 614-355-3750 for MyChart Technical Support.

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